Svip Terms & Conditions — Complete User Guide

1. Account Registration and Eligibility

The following requirements must be met to register on svip:

• You must be 18 years of age or older to register. svip is fully committed to preventing underage gaming.
• You must register with accurate and truthful information. Providing false information is considered a violation of these Terms.
• Each person may hold only one account. If multiple accounts belonging to the same individual are detected, all will be cancelled.
• Svip may request identity verification documents at any time. Your account may be temporarily suspended until the verification process is complete.
• Residents of countries or regions where online gaming is legally prohibited may not register on svip.

2. Account Security and Responsibility

The security of your svip account is your responsibility. Keep the following in mind:

• Never share your password with anyone. svip will never ask for your password by phone or email.
• If you notice any suspicious activity on your account, contact svip support immediately.
• Operating an account on behalf of another person, or transferring or selling your account, is strictly prohibited.
• You are solely responsible for all activity carried out on your account.

3. Deposit and Withdrawal Rules

Learn about svip's payment system:

• Deposits are generally credited to your account instantly. If there is a delay due to technical reasons, please contact support.
• Withdrawal requests are typically processed within 24 hours. Processing may take a little longer on weekends or public holidays.
• Your identity verification must be completed before making a withdrawal.
• Withdrawals must be made using the same payment method used for the deposit — this rule is in place to prevent money laundering.
• The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit depends on your account level.
• Wagering requirements must be met before bonus funds can be withdrawn.

4. Bonus and Promotion Terms

Svip offers a variety of bonuses and promotions. Please read the terms carefully before using them:

• Each bonus comes with its own wagering requirement, which is typically 10 to 30 times the bonus amount.
• After receiving a bonus, the requirements must be fulfilled within a set timeframe. Any unused bonus will expire at the end of that period.
• The same bonus cannot be claimed more than once by the same person, household, address, or IP address.
• Svip reserves the right to modify or cancel any bonus program at any time. Changes will be announced on the website in advance.
• Winnings earned using bonus funds may be withdrawn up to a specified maximum limit, which is stated in each individual bonus offer.
• If any irregularity or manipulation in meeting bonus requirements is detected, the bonus and any associated winnings will be voided.

5. Gaming Rules

The following basic rules apply when playing games on svip:

• All games use a Random Number Generator (RNG) to ensure every outcome is completely random. No game result is predetermined.
• If a game is interrupted mid-session due to a technical error, the outcome will be determined based on the last record saved in the svip system.
• Losing internet connection during a game is not svip's responsibility. Bets lost due to disconnection will not be refunded.
• Any winnings obtained by exploiting bugs or glitches in svip's game software or systems will be considered void.
• In Live Casino games, the dealer's decision is final.

6. Prohibited Activities

The following activities are strictly prohibited on svip:

• Using bots, automation software, or artificial intelligence to play games.
• Creating multiple accounts to claim bonus benefits.
• Attempting to hack or make unauthorized modifications to any game's software.
• Money laundering or transactions involving illegal funds.
• Colluding with other users to manipulate games.
• Impersonating svip staff or committing fraud in svip's name.
• Harassing, threatening, or engaging in abusive behavior toward other users.

7. Account Closure and Suspension

Svip may suspend or permanently close an account in the following circumstances:

• In cases of Terms and Conditions violations.
• In cases of identity verification failure or submission of false information.
• Accounts that have been inactive for an extended period (12 months or more).
• In cases of self-exclusion requested by the user.

Users may also close their account at any time by contacting support. Self-exclusion is an important feature of responsible gaming.

8. Limitation of Liability

Svip is not responsible for the following:

• Games are interrupted due to internet connectivity issues.
• Delays or failures caused by third-party payment systems.
• In cases of issues caused by the user's own device or software.
• Account security is compromised due to user negligence.

Svip is committed to continuously improving its services and resolving any technical issues as quickly as possible.

9. Dispute Resolution

If you have a dispute with svip, follow the process below:

• Contact the svip support team first. Most issues are resolved quickly.
• If the matter cannot be resolved through support, a formal complaint may be submitted.
• Svip reviews all complaints fairly and promptly.
• Both parties will cooperate in good faith throughout the dispute resolution process.

10. Changes to Terms

Svip reserves the right to update these Terms & Conditions at any time. When changes occur:

• The update date will be noted on the website.
• Registered users will be notified of significant changes.
• Continued use of svip after any changes have been made will be considered your acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.